Refund Policy

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Digital deliverable

CaseIntel sells a digital analysis that is generated specifically for your case. Because the work is produced on demand, the purchase is generally final once the report has been delivered.

When we do refund

We will refund in full where:

• Payment succeeded but no report was delivered.
• The report failed to generate and could not be produced after our retries.
• You were charged more than once for the same case.
• The delivered report is materially unusable because of a technical fault on our side.

When we usually do not refund

• You disagree with the assessment or hoped for a more favourable analysis.
• The analysis is limited because required documents or answers were not supplied.
• You changed your mind after the report was delivered.
• Misuse of the service or breach of our terms.

How to request a refund

Contact us through the contact page within 14 days of the charge with your case reference and a short description of the problem. We aim to respond within 5 business days. Approved refunds are returned to the original payment method and typically appear within 5-10 business days.

Statutory rights

Where local consumer law grants you stronger rights, those rights apply and are not reduced by this policy.